Policies of your online store

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At Outillage Bull-K we are committed to offering you quality products, excellent prices and impeccable delivery service. However, due to the nature of our products, we do not accept returns or exchanges unless we make an error.

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Cases eligible for refund

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A refund will only be granted in the following situations:

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• You have received an incorrect item (product or variant different from the one ordered).

• The item received is defective or damaged upon receipt (its packaging is not part of the product).

Conditions for a refund request

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To be eligible for a refund:

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• You must contact us within 7 days of receiving your order.

• You must provide proof of the error or damage (clear photos of the product and packaging).

• The product must still be in the packaging.

 

Application Process

• To initiate a refund request:

• Send an email to Info@Outillagebull-k.com stating:

1. Your order number.

2. A detailed description of the problem.

3. Photos of the item and its packaging.

• Our team will review your request within 3-5 business days.

• If your request is approved, we will issue a refund to the payment method used for purchase.

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Exceptions

 

No refunds will be given in the following cases:

• If you change your mind after purchase.

• If the damage results from misuse or improper maintenance of the product.
   
  2. Shipping Policy

We offer delivery to the following areas: Canada

• Orders are processed within 2-3 business days after payment is confirmed.

• Delivery times may vary between 2 to 10 business days, depending on your location.

• Shipping costs are calculated according to the destination and the weight of the order. For orders of $100 or more, shipping is free in Quebec. For other Canadian provinces, delivery costs are the responsibility of the customer.

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A tracking number will be sent to you once your order has been shipped.

 

3. Privacy Policy

 

The protection of your personal data is very important to us. All information you share with us is strictly confidential and will never be sold or shared with third parties.
The data collected, such as your name, address and payment information, is used only to:

 

• Process your orders.

• Send you important communications (order confirmation, updates, promotions).

You can read more about how to manage your data in our detailed policy.
 
4. Terms of Use

 

By using our site, you agree to abide by the following rules:

 

• Provide accurate and complete information when creating an account or making a purchase.

• Not to use the site for any illegal or unauthorized purpose.

We reserve the right to change these terms at any time. Changes will be effective immediately upon posting on our site.

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5. Support and Customer Service

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Our team is here to help! If you have any questions or concerns, please do not hesitate to contact us:

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• By email: Info@Outillagebull-k.com

• By phone: 514 299-2877

• Or via our contact form.

Our opening hours: every day from 8 a.m. to 5 p.m.

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6. Payment Policy

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All payments on our site are made in Canadian dollars (CAD). We accept the following payment methods:

• Visa

• Mastercard

• Amex

• Bank card

• Discover

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Transactions are secure and encrypted to protect your personal information. Make sure your payment method is validated and has the necessary funds to complete the transaction.
 
Privacy Policy

 

At Outillage Bull-K, we attach great importance to the protection of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

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1. Collection of Personal Information

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When you place an order or interact with our site, we collect the following information:

• Personal information: name, surname, delivery address, email address, telephone number.

• Payment information: credit card data or your account information (this data is processed by secure payment platforms and is not stored directly on our site).

• Browsing information: IP address, browser type, pages visited, duration of visits, via cookies or similar technologies.

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2. Use of Collected Information

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The information we collect is used for the following purposes:
Process and deliver your orders.

• To communicate with you regarding your order, exchanges or inquiries.

• To improve your user experience by personalizing our site.

• You send promotional offers or news (with your consent).

 

3. Information Sharing

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Your personal information is strictly confidential and will never be sold, rented or shared with third parties, except in the following cases:

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• Service Partners: We work with third-party companies to process payments, ship orders, or manage our IT systems. These partners have limited access to your information and are required to adhere to strict standards of confidentiality.

• Legal Obligations: We may disclose your information if required to do so by law or to respond to official requests.

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4. Data security

 

We take all necessary steps to protect your personal information from unauthorized access, loss, or disclosure:

 

• Use of SSL encryption protocols to secure online transactions.

• Hosting of our databases on secure servers.

• Restricted access to personal data to our authorized personnel only.

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5. Cookies and similar technologies

 

Our site uses cookies to:

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• To ensure the proper functioning of the site (essential cookies).

• To analyse the navigation on our website and improve its performance (analytical cookies).

• Personalize content and advertisements (marketing cookies).

 

You can manage your cookie preferences through your browser settings.

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6. Your rights

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In accordance with applicable law, you have the following rights over your personal data:

 

• Access your information.

• Request the rectification of incorrect or incomplete data.

• Demand the deletion of your data (right to be forgotten).

• You object to the use of your data for marketing purposes.

• Withdraw your consent at any time for promotional communications.

To exercise your rights, please contact us at Info@Outillagebull-k.com

 

7. Data retention

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Your data is kept only for as long as necessary to achieve the purposes described in this policy, unless a longer retention period is required by law.

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8. Changes to the Privacy Policy

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We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our site. We encourage you to check this page regularly.

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9. Contact Us

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If you have any questions or concerns about this Privacy Policy or the management of your personal data, you can contact us at:

 

• E-mail: Info@Outillagebull-k.com

• Phone: 514-299-2877

Thank you for trusting Bull-K Tooling for your online purchases!